Guided onboarding
Applicants and approved operators receive setup guidance appropriate to the agreed rollout.
Support
Support for setup and ongoing product use.
Use the appropriate channel for guided onboarding, product questions, technical issues or account support.
Product support
Current users can report a product issue with the workflow, expected result and operating impact.
Account and billing
Use authenticated support for account, billing and access questions.
Email contact
Use support@bibeno.co.za when you cannot access the authenticated support experience.
Current users
Use authenticated support when possible.
Signed-in users can open the Bibeno help experience to keep the request connected to the correct account.