Issuer, statutory validity, value, disclosure, redemption, refund, fraud, accounting, evidence, closure, and complaint rules for merchant gift cards.
This schedule applies when a customer issues or administers a gift card through Bibeno. The merchant identified in the consumer terms and receipt is the issuer and supplier unless an approved written agreement expressly identifies another lawful issuer. Bibeno provides the recordkeeping platform and does not hold customer gift-card funds merely because it records value.
Gift-card issue, sale, activation, redemption, refund, transfer, and migration remain disabled until the gift-card feature gate, approved consumer terms, statutory validity control, accounting treatment, and lifecycle tests are current.
A gift card remains valid for the validity period stated when it is issued, which is never shorter than three years after issue; a card may also be issued without an expiry date. Within that period the bearer may use the remaining value in one or more redemptions, and the card ends earlier only when its full value has been redeemed. Value not yet redeemed belongs to the bearer. A configuration, migration, inactivity rule, printed date, or programme change may not shorten that minimum, and a later applicable law that gives greater protection prevails.
No dormancy, maintenance, reactivation, or expiry fee may be imposed unless it is lawful, conspicuously disclosed, technically supported, and specifically approved. The current launch configuration must default to the more protective rule while classification is uncertain.
The issuer is responsible for safeguarding, accounting for, and recognizing gift-card value in accordance with the CPA, tax law, accounting standards, and professional advice. Bibeno records issued, outstanding, redeemed, refunded, reversed, expired, migrated, and adjusted value but does not provide accounting or trust advice.
A card is activated only after the authorized issue transaction and required payment evidence succeed. Duplicate issue, failed payment, chargeback, or uncertain external-payment status must be reconciled before value is represented as available.
Redemption must use a stable card identifier, current available balance, authorized location and product scope, idempotent transaction evidence, and a receipt showing value applied and remaining balance where practicable. Partial redemption must not cancel the unused lawful balance.
The consumer terms must explain whether a purchase originally paid by gift card is returned to the same card, a replacement card, or another lawful method, subject to mandatory consumer remedies. A sale refund, failed redemption, duplicate redemption, or chargeback must reference and reverse the correct original events without creating unbacked value.
The issuer must publish a fair reporting and investigation process. Bibeno may freeze a card on authorized instruction while preserving evidence. Replacement or transfer depends on identity, ownership, balance, transaction, and fraud evidence and may not defeat a consumer's mandatory rights.
The issuer must not promise or refuse cash redemption categorically without an approved legal classification. Any cash-out, change, minimum-spend, or split-tender rule must be lawful, clearly disclosed, consistently applied, and supported by the configured consumer terms.
Personal information linked to a purchaser, recipient, or card is processed for approved issue, fraud, service, legal, and optional marketing purposes under the Privacy Notice and DPA. Marketing choice is separate from purchase or redemption. Full secrets or access codes must not be exposed in ordinary reports or support requests.
The issuer reconciles value issued, cash or provider settlement, redemptions, refunds, reversals, chargebacks, adjustments, and outstanding liability. Bibeno preserves immutable lifecycle and administrative evidence, including the terms version and actor responsible for a manual adjustment.
An import or migration must preserve issuer, issue date, opening and remaining value, validity, status, transaction history where available, and prior consumer commitments. Uncertain or incomplete cards must be quarantined for review rather than silently shortened, duplicated, or discarded.
Stopping new issues does not extinguish existing value. The issuer must maintain redemption or provide a lawful replacement or refund route for outstanding cards, communicate material changes, preserve complaints and records, and fund the wind-down obligations.
The issuer handles consumer complaints and remedies, with Bibeno providing allocated platform evidence and correction tools. Nothing in this schedule removes rights under the CPA or another applicable law.
Essential storage is always active. Optional analytics and marketing tools remain off unless you allow them. Read more.
