Terms of Service
The contract governing Bibeno POS, Backoffice, devices, subscriptions, support, data processing, optional features, and the responsibilities of Bibeno and each customer business.
Read documentLegal centre
Bibeno policies, agreements and schedules
Find the document that applies to your use of Bibeno and open its current published version.
19 current published documents
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Core agreements and notices
The main documents governing use of Bibeno, privacy, billing, acceptable use and support.
Privacy Notice
How Bibeno processes account, billing, support, security, device, POS, customer-controlled, workforce, loyalty, marketing, and service-operations information under POPIA and related lawful obligations, including optional AI features chosen by the customer business.
Read documentRefund, Cancellation, and Billing Policy
How Bibeno prices and renews subscriptions, records checkout choices, handles cancellation and cooling-off rights, corrects billing errors, and decides refund, credit, hardware, and service-remedy requests.
Read documentAcceptable Use Policy
Rules protecting Bibeno, customer businesses, employees, consumers, message recipients, payment and infrastructure providers, and the integrity of the service from unlawful, unsafe, abusive, or unauthorised use.
Read documentSupport Policy
Support scope, authorization, priority, communications, access, maintenance, escalation, and service-level rules for Bibeno services.
Read documentBeta and Early Access Terms
Controlled terms for explicitly approved Bibeno pilot, beta, preview, and early-access services, including reliability, data, feedback, exit, and production-migration boundaries.
Read documentTrust and compliance
Data protection and security
Operator terms, security commitments, provider disclosures, access-to-information material and retention rules.
Data Processing Agreement
The operator agreement governing customer-controlled personal information processed through Bibeno, including instructions, confidentiality, security, sub-operators, international transfers, data-subject assistance, security compromises, audit evidence, retention, return, and deletion.
Read documentSecurity Measures Schedule
The customer-facing technical and organisational security baseline for Bibeno, mapped to access, tenant isolation, devices, development, providers, resilience, incident response, retention, and evidence.
Read documentSubprocessor List
The controlled disclosure of third parties authorised to process customer-controlled personal information for Bibeno, including purpose, information, people, locations, onward processing, safeguards, retention, and change rights.
Read documentPAIA Manual
Bibeno's private-body manual under section 51 of PAIA, including identity, Information Officer, record categories, voluntary availability, request and fee procedure, refusal grounds, remedies, and the POPIA processing disclosures required in the manual.
Read documentData Retention and Deletion Schedule
Category, trigger, period, legal-hold, backup, anonymisation, deletion, and evidence rules for information processed through Bibeno.
Read documentFeature terms
Operational schedules
Schedules that apply when a customer enables a specific Bibeno feature or service.
POS and Offline Operations Schedule
Responsibility, security, evidence, payment, synchronization, reconciliation, recovery, and exit rules for Bibeno POS devices and supported offline operations.
Read documentMarketing and Loyalty Compliance Schedule
Allocation of South African direct-marketing, privacy, consumer-protection, loyalty-value, evidence, provider, complaint, and programme-wind-down responsibilities.
Read documentGift Card Merchant Schedule
Issuer, statutory validity, value, disclosure, redemption, refund, fraud, accounting, evidence, closure, and complaint rules for merchant gift cards.
Read documentWorkforce Feature Schedule
Responsibility, privacy, time, leave, payroll preparation, deductions, advances, tips, service charges, evidence, correction, and exit rules for workforce features.
Read documentSupply, Purchasing, and Production Operations Schedule
Responsibility, evidence, product, supplier, purchasing, recipe, manufacturing, traceability, recall, tax, and reconciliation rules for Bibeno supply operations.
Read documentCustomer templates
Document templates
Starting points for customer-owned programmes, arrangements and agreements that require customer review before use.
Gift Card Consumer Terms Template
Merchant-configurable South African consumer terms for a gift card issued and administered through Bibeno.
Read documentLoyalty Programme Terms Template
Final-review master terms for a merchant-specific South African consumer loyalty programme, completed through approved Programme Particulars that match the live configuration.
Read documentConsignment Agreement Template
Merchant-configurable commercial agreement for consigned inventory, sales evidence, settlement, tax, risk, recall, disputes, and exit.
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