1. Scope and roles
This schedule applies to suppliers, wholesale price lists, purchase orders, receiving, transfers, recipes, modifiers, production, ingredients, allergens, batches, stock, wastage, recalls, and related imports or exports. The customer remains the buyer, seller, manufacturer, food business, brand owner, importer, exporter, or other regulated operator applicable to its activity. Bibeno provides records and workflow controls and does not assume those roles.
2. Feature activation
Wholesale, purchasing, supplier, recipe, manufacturing, and related offline operations remain blocked until the feature gate, product-responsibility allocation, traceability and recall process, tax and recordkeeping decision, and required agreements are approved.
3. Supplier onboarding and authority
The customer verifies each supplier's identity, registration, tax status where relevant, contact, banking change process, product authority, permits, certifications, insurance where required, delivery terms, privacy boundary, and recall contact. A Bibeno supplier record does not certify the supplier.
4. Product and ingredient information
The customer maintains accurate names, descriptions, units, variants, barcodes, pack sizes, ingredients, allergens, nutrition or other required declarations, warnings, origin, shelf life, storage, handling, batch or serial references, and responsible supplier. Imported or supplier-provided information must be reviewed before customer use.
5. Purchase orders and supplier terms
A purchase order identifies the parties, goods or services, quantity, unit, price, currency, taxes, delivery, acceptance, title and risk where applicable, payment, change, cancellation, and governing supplier terms. A draft or transmitted purchase order is not represented as accepted unless the configured acceptance evidence supports that status.
6. Price lists, costs, and tax
Wholesale price, discount, rebate, landed cost, tax, yield, waste, and standard or actual cost values require an effective date, source, currency, unit, approval, and historical version. Bibeno calculations do not replace the customer's tax, customs, accounting, or transfer-pricing analysis.
7. Receiving and inspection
Receiving records ordered, delivered, accepted, rejected, damaged, short, over, substituted, batch, expiry, temperature or condition evidence where relevant, and the authorized actor. Recording receipt does not waive a latent defect, safety issue, or agreed supplier remedy.
8. Ownership, consignment, and risk
The customer distinguishes owned, consigned, loaned, customer-owned, quarantined, and returned inventory. Title and risk follow the applicable supplier or consignment agreement, not a stock-status label alone. Consigned goods require the approved consignment agreement and gate.
9. Recipes, bills of material, and yields
Recipes and bills of material identify inputs, units, conversions, variants, modifiers, substitutions, expected yield, waste, by-products, version, effective time, and approver. The customer validates food safety, allergens, nutrition, labelling, costing, portioning, and operational feasibility before production or sale.
10. Manufacturing and production
Production records planned and actual inputs, outputs, batch or lot, date and location, responsible users, variance, waste, rework, quarantine, release, and linked recipe version where required. Bibeno does not certify that a production process, premises, product, or operator complies with health, safety, food, labelling, weights, environmental, or industry law.
11. Allergens, safety, and customer disclosures
The customer establishes approved ingredient and allergen controls, cross-contact procedures, substitution review, staff training, consumer disclosure, and escalation for uncertain information. A cached POS label or recipe display is not a substitute for current verified safety information.
12. Traceability and recall
The customer maintains the traceability appropriate to its products and law, including supplier, receipt, batch, production, transfer, sale, and disposal records. It keeps an approved stop-sale, quarantine, contact, notification, retrieval, refund, reconciliation, and regulator process and periodically tests that process. Bibeno preserves and exports available evidence allocated to the platform.
13. Inventory movements and reconciliation
Transfers, adjustments, counts, wastage, spoilage, samples, internal use, returns, sales, recipe deductions, and production movements identify location, quantity, unit, reason, actor, source event, and approval where configured. The customer performs physical counts and investigates material variance rather than treating calculated stock as conclusive.
14. Offline operation, imports, and changes
Offline and imported supplier, recipe, purchase, manufacturing, consignment, and stock actions remain subject to current feature gates and authoritative server validation at queue and execution time. A rejected or quarantined action must be reconciled without deleting the source evidence.
15. Documents and record retention
The customer preserves supplier agreements, purchase orders, delivery and acceptance records, tax invoices and credit notes, batch and production records, safety evidence, recalls, stock counts, adjustments, and disputes for the applicable contractual, tax, safety, consumer, prescription, and privacy periods. Bibeno retention follows the approved schedule and legal holds.
16. Privacy, confidentiality, and intellectual property
Supplier contacts and other personal information are processed only for approved purchasing, product, settlement, support, security, and legal purposes. The customer must have the rights to use supplier catalogues, recipes, images, trademarks, technical documents, and confidential information uploaded to Bibeno.
17. Complaints, disputes, and corrections
Product, delivery, invoice, ownership, quantity, quality, safety, settlement, and stock disputes use the applicable supplier or consignment process. Corrections preserve the original event, reason, evidence, actor, approval, downstream impact, and communication. Urgent safety action is not delayed by a commercial dispute.
18. Exit and continuity
On feature or service exit, the customer completes open orders and receiving decisions, reconciles owned and consigned stock, preserves traceability and recall records, exports available data, resolves provider access, and maintains an operational fallback. Blocking new activity must not prevent safe reduction, recall, correction, export, or evidence preservation.